Refund and Returns Policy
Thank you for shopping with Celestial Infotech. We strive to provide products and services of the highest quality. In the event that you are not completely satisfied with your purchase, we have outlined our Returns Policy below to assist you with the return or exchange process.
1. Eligibility
1.1 To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. Returns must be initiated within [number of days] days from the date of purchase.
2. Return Process
2.1 To initiate a return, please contact our customer support team at [contact email or phone number]. Provide the following information:
- Order number
- Reason for return
- Description of the issue or defect (if applicable)
2.2 Our customer support team will guide you through the return process, including providing you with any necessary return authorization or shipping labels.
2.3 Please securely package the product and include all original accessories, manuals, and any other items that came with the product.
2.4 Ship the product back to us using a trackable shipping method. You are responsible for the return shipping costs, unless the return is due to a defect or an error on our part.
3. Refunds
3.1 Once we receive the returned product and confirm its eligibility, we will process the refund within [number of days] days.
3.2 Refunds will be issued to the original payment method used for the purchase, unless otherwise specified.
3.3 Shipping costs (if applicable) are non-refundable.
4. Exchanges
4.1 If you would like to exchange a product for a different item, please contact our customer support team to arrange the exchange. Exchanges are subject to product availability.
4.2 If the new item has a higher value, you may be required to pay the price difference. If the new item has a lower value, we will process a refund for the price difference.
5. Non-Returnable Items
5.1 The following items are generally non-returnable:
- Downloadable software or digital products
- Customized or personalized products
- Products that have been used, damaged, or are not in their original condition
- Products without their original packaging or accessories
- Damaged or Defective Products
6.1 In the case of a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.
6. Contact Us
7.1 If you have any questions, concerns, or require further assistance regarding our Returns Policy, please contact us at: Celestial Infotech
